TIPS TO A WONDERFUL VALENTINE'S DELIVERY

PLEASE BE AWARE the demand in Valentine's Week is extremely high.  We will bust our boiler to get your flowers & gifts there on time & to where they need to go - please help us by following these simple tips:

ACCURACY IS KING!  Please ensure the delivery details are accurate.  Sounds obvious I know, but you would be surprised how many times the street number is incorrect or street name spelt incorrectly.  Accuracy ensures for a fast, seem-less delivery.

THE MORE DETAILS THE BETTER!  When sending to an office or business, the more details you can give us the better.  What level the business is on, what department does the recipient work in.. all these small details help make a faster delivery.

IF IT'S HARD, MAKE IT EASY!  If the delivery address is a bit tricky to find; if it's at the rear of an address; if it's on a dead end street that is a rabbit warren to get into... make it easy for us & let us know.  We'd prefer too much info that not enough.  The longer it takes us to find a tricky delivery address, the longer your Valentine has to wait to be surprised!! 

MAKE SURE THE RECIPIENT WILL BE THERE!  Save time, disappointment & potentially money by double checking to make sure your Valentine is going to be at the specified delivery address when you have requested.  Be a detective & a little bit sneaky if you have to (call reception or one of their friends) but by double checking now, it saves a whole lot of disappointment, time & money down the track (avoiding a re-delivery fee).  

Thank you so much & have yourself a wonderful Valentine's - we look forward to surprising your loved one with beautiful flowers & gifts...

Nicole xo

Valentine's Week Delivery Options 2017

**PLEASE READ CAREFULLY** 

Wednesday 8th February - Monday 13th February:

  • Anytime Residential delivery 7am-6pm
  • Anytime Business delivery 9am-5:00pm
  • Morning Delivery Before 1pm (MUST ORDER BEFORE 10TH FEB 17)
  • Afternoon Delivery After 1pm (MUST ORDER BEFORE 10TH FEB 17)

Tuesday 14TH FEB- VALENTINE'S DAY Options for Deliveries

Orders placed before 23:59 on 10/2/17:
If you select a morning or afternoon time preference it will be guaranteed providing the order has been received before 10/2/17.  If we are not able to guarantee a delivery (due to location), we will contact you ASAP.  

  • Anytime Residential delivery 7am-6pm
  • Anytime Business delivery 9am-5:00pm
  • Morning Delivery Before 1pm (MUST ORDER BEFORE 10TH FEB 16)
  • Afternoon Delivery After 1pm (MUST ORDER BEFORE 10TH FEB 16)

* Please note:  The time preference offered is before 1pm or After 1pm.  This does not guarantee a delivery at a specific time - due to the high demand on Valentine's Day.  

Orders placed on 11-14/2/16:

  • Anytime Residential delivery 7am-6pm
  • Anytime Business delivery 9am-5:00pm

*For orders placed after 10/2, we cannot GUARANTEE time jobs.  You are welcome to put a requested time frame in the comments box at the checkout - we will do our very best to satisfy requests, but please understand - WE CANNOT GUARANTEE THIS due to the high demand on Valentine's Day.

Valentine's Delivery Policy 8-14th Feb 2017

Business Deliveries:

When ordering it is your responsibility to advise us if the recipient is working outside of normal working hours (assumed 9am-5pm Mon-Fri and 9am-5pm Sat). If the recipient has left the place of work prior to receiving flowers on Valentine's day & we have not been advised of working hours, the following will occur:

If the business is still open, the delivery will be left at Reception.

If the business is closed:

1. A representative from The Blu Tulip will contact you (the customer) advising of the situation & ask for your preference on delivery. If you are un-contactable, the delivery will be taken back to the coolroom & you can choose to either collect from there or request a re-delivery (fees will apply).

2. If we can contact you, you will have a choice to either 

  • Request a re-direction at your expense (the cost of a standard delivery fee to the new suburb) - we cannot guarantee this option to be available but if it is possible to complete on the day, we will. The availability will be dependent upon the redirection suburb & the time of day.

    or 

  • Have the order taken back to The Blu Tulip & stored in the cool-room for the recipient to collect at their convenience.  The next available day for collection will be Wednesday 15th Feb.  The recipient can also choose to have the flowers delivered on Wednesday at their expense.

Residential Deliveries: 

If the recipient is not at home when our couriers are delivering, the following will occur:

  • If the temperature on the day is under 30 degrees-celcius and there is a safe & secure place to leave the flowers (in the shade & protected from the elements), we will do so (out of sight from the road).

  • If there is NOT a safe place to leave the flowers, the courier will attempt to deliver to the neighbors - if they are home & are willing to accept the delivery on the recipients behalf, we will leave a note in the recipients letter box & deliver to the neighbor.  The note will have the street number & name of where the flowers have been left.

  • If the temperature is over 28 degrees-celcius, we reserve the right to not leave flowers outside due to the effect the heat may have on the fresh flowers.  In this case, we will attempt to deliver to the neighbors - if they are home & are willing to accept the delivery on the recipients behalf, we will leave a note in the recipients letter box & deliver to the neighbor.  The note will have the street number & name of where the flowers have been left.

If we are unable to leave the flowers or deliver with a close neighbor, a representative from The Blu Tulip will contact you (the customer) advising of the situation & ask for your preference on delivery:

You will have a choice to either 

  • a) Request a re-direction at your expense (the cost of a standard delivery fee to the new suburb) - we cannot guarantee this option to be available but if it is possible to complete on the day, we will. The availability will be dependent upon the redirection suburb & the time of day.

  • b) Flowers be taken back to The Blu Tulip & stored in the cool-room for the recipient to collect at their convenience.  The next available day for collection will be Wednesday 15th Feb.  The recipient can also choose to have the flowers delivered on Wednesday at their expense.

If we cannot get in touch with you (the customer) the flowers will be taken back to The Blu Tulip & kept in the cool-room until we hear back from you.

PLEASE BE AWARE the demand in Valentine's Week is extremely high.  We will do our very best to get the flowers delivered to the recipient because we want to see them enjoyed however it is not our responsibility if the recipient is not at the location at the time of delivery.  We will do everything we can to get them there on time & to where they need to go.  Please help us by providing us with accurate & detailed delivery information.

THANK YOU & HAPPY VALENTINE'S!!! :-)